Friday, March 20, 2026 BEFORE 5pm (PT): It’s important for you to be aware that on Friday, March 20, Positive Pay customers should review their exceptions via the HomeStreet Business Online Banking system and notify the bank by contacting CDS or calling your banker if there are any exceptions or questions about the items that have been presented. If you don’t contact us, we will follow the default rules established for your account over transition weekend.
Please note user access for Positive Pay is changing slightly. If a user has “maintenance” access to an account(s) AND “view-only” access to another account, the “view-only” account will not be added. In this scenario, the user will need to request “maintenance” access to the “view-only” account to see it online. The system only allows users to choose “maintenance” OR “view-only” access. A combination of both is not allowed. (A combination of both is allowed at the user level).
After your initial log-in to Commercial Center, please check the Positive Pay permission settings as the entitlements have likely changed due to system access differences between Commercial Center and HomeStreet’s Business Online Banking service.
Access to Positive Pay via the mobile apps will no longer be available.
After March 23, 2026: The Positive Pay exception review deadline will be 12pm (PT).
Your Positive Pay services will largely remain the same within Commercial Center beyond what is listed above with your history, templates, and file definitions automatically transitioning.